reef-flow

Last Updated: January 2024

1. Introduction

reef-flow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

Name and contact details (email address)
Information submitted through our enquiry forms
Service preferences and requirements
Any additional information you choose to provide

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically:

Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To communicate with you about appointments and consultations
To improve our website and services
To comply with legal obligations
To analyse website usage and optimise user experience

4. Legal Basis for Processing

Under UK data protection law, we must have a legal basis for processing your personal data. Our legal bases include:

Consent: Where you have given clear consent for us to process your data for specific purposes
Contract: Where processing is necessary to perform our services
Legitimate Interests: Where processing is necessary for our legitimate business interests
Legal Obligation: Where processing is required by law

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist in our operations (subject to confidentiality agreements)
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property
In connection with a business transfer or merger

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to or restrict processing of your data
Data portability (receiving your data in a structured format)
Withdraw consent at any time (where consent is our legal basis)

To exercise any of these rights, please contact us at [email protected]

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

reef-flow
45 Colmore Row
Birmingham, B3 2BS
United Kingdom
Email: [email protected]

12. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In the UK, this is the Information Commissioner's Office (ICO).